Warranty Policy

Last Updated: 07/11/2025

1. Introduction

At Alpha Cool, we take pride in the quality of our air-conditioning products and professional installation services. This Warranty Policy explains what is covered under warranty, the warranty period, and how to request warranty support.

All warranties are provided in accordance with the Consumer Protection Act (CPA) of South Africa.

2. Product Warranty

a. Manufacturer’s Warranty

All new air-conditioning units sold by Alpha Cool include a manufacturer’s warranty, which typically covers:

Compressor and major components: up to 5 years (depending on the brand)
Parts and electronics: up to 1–2 years

Warranty terms may vary by brand or model. Please refer to the warranty card or manufacturer documentation provided with your unit.

b. What the Manufacturer’s Warranty Covers

The manufacturer’s warranty generally covers:

Manufacturing defects
Faulty materials or workmanship under normal residential or commercial use

c. What Is Not Covered

The manufacturer’s warranty does not cover:

Damage due to incorrect installation by a non-accredited installer
Misuse, neglect, or failure to maintain the unit
Power surges, lightning, or weather-related damage
Normal wear and tear (e.g., filters, remote controls, batteries)
Tampering or unauthorized repairs

3. Installation Warranty

a. Workmanship Guarantee

All aircon installations performed by Alpha Cool technicians include a 12-month workmanship warranty from the date of installation.

This warranty covers:

Installation faults or workmanship errors
Refrigerant leaks caused by improper installation
Mounting or drainage issues related to the original installation

b. What Is Not Covered

The installation warranty does not cover:

Damage caused by third parties or modifications after installation
Misuse or neglect of the system
Normal wear, corrosion, or environmental effects

If the installation is altered or serviced by anyone other than an Alpha Cool-approved technician, this warranty will become void.

4. Warranty Claims Process

To submit a warranty claim, please contact our support team and provide the following:

Proof of purchase or installation invoice
Model and serial number of the unit
Description of the issue
Photos or videos (if applicable)

Contact Details:
Email Address: [email protected]
Phone Number: +27 83 557 4649
Business Address: 4 Homestead Ave, Bryanston, Sandton, 2191

Our team will review your claim and, if valid, arrange for repair, replacement, or service under the applicable warranty terms.

5. Warranty Service Procedure

Depending on the issue:

Manufacturer-related issues may be referred to the brand’s authorized service center.
Installation-related issues will be handled directly by Alpha Cool’s service team.

We reserve the right to inspect the product on-site before authorizing any warranty repair or replacement.

6. Exclusions and Limitations

This warranty does not cover:

Accidental or intentional damage
Costs related to uninstalling, transporting, or reinstalling the unit (unless authorized)
Consumables or accessories
Downtime, inconvenience, or indirect losses due to malfunction