Shipping Policy

Last Updated: 07/11/2025

1. Introduction

Thank you for shopping with Alpha Cool. This Shipping Policy explains how we process, handle, and deliver orders for air-conditioning products purchased through our online store only.

We aim to ensure that your products reach you safely, on time, and in excellent condition.

2. Online Store Only

Please note: Alpha Cool operates strictly online. We do not offer in-store pickups or physical store sales. All orders must be placed through our website or via our online sales channels.

3. Delivery Areas & Costs

We offer free delivery nationwide across all of South Africa, including major cities, towns, and remote areas.
There are no delivery fees for any products purchased through our online store.

4. Delivery Timeframes

Orders are processed within 1–3 business days after payment confirmation via PayFast or EFT.
Standard delivery takes 3–7 business days, depending on your location.
For large or special-order units, delivery may take up to 10 business days.
Installation appointments (if included) will be scheduled after delivery, at a mutually convenient time.

Note: Delivery times may vary due to stock availability, courier delays, or public holidays.

5. Delivery Process

Once your order is shipped:

You will receive a tracking number or delivery update via email.
Deliveries are made Monday to Friday, excluding public holidays.
A signature or proof of receipt may be required upon delivery.

If you are unavailable at the time of delivery, the courier will attempt a redelivery or contact you to arrange a suitable time.

6. Delivery for Installation Orders

If you’ve purchased an air-conditioning unit with installation, the process includes:

Delivery of the product to your address.
Scheduling an installation appointment with our Alpha Cool technician.
Installation completed at the agreed date and time.

Installation dates depend on technician availability and your location.

7. Delays or Stock Availability

In rare cases where items are out of stock or on backorder:

We will notify you promptly.
You may choose to wait for restock, select a similar product, or request a full refund.

8. Damaged or Missing Items

Please inspect your delivery upon arrival. If you notice any damage, missing items, or incorrect products:

Notify us within 48 hours of delivery.
Provide clear photos and your order number for verification.

We will resolve the issue as quickly as possible by arranging a replacement, repair, or refund, depending on the situation.

9. Incorrect Address or Failed Delivery

Please ensure your delivery address is accurate and complete.
If a delivery fails due to an incorrect or incomplete address, any re-delivery costs will be charged to the customer.